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Terms of service

Last updated: October 21, 2026

These Terms and Conditions govern your use of the BombaySutra online store and any purchases made through it. By browsing our store, creating an account, or placing an order, you agree to these Terms and the policies linked from this page. If you do not agree, please do not use our store.

1. About the Store and Eligibility

BombaySutra operates this online store to offer women's ethnic wear and related products and services. You must be legally capable of entering into a contract under applicable law to make purchases through our store. If you use the store on behalf of a child or another person, you confirm that you are legally authorized to do so.

2. Accounts and Customer Information

You are responsible for keeping your account credentials secure and providing current, complete, and accurate contact, billing, and delivery information. We may contact you regarding your orders using the details provided at checkout. Please update your information promptly if it changes.

3. Products, Images, Prices, and Availability

We make reasonable efforts to describe our products accurately and display their colours, fabrics, designs, and details as clearly as possible. Colours may appear differently depending on your screen and device settings. Printed, woven, embroidered, handcrafted, or finished garments may have minor variations in colour, texture, pattern, or detailing.

Product descriptions, measurements, materials, care instructions, included accessories, and customization limitations displayed on the relevant product page form part of the product offer.

Products, prices, promotions, inventory, and estimated delivery dates may change without prior notice. We reserve the right to correct errors or cancel an order if a material error relating to a product, price, availability, or shipping is discovered, subject to applicable law and any refund obligations.

4. Orders and Payment

Submitting an order constitutes an offer to purchase the selected products. An order is accepted when BombaySutra or its store or payment systems confirm acceptance.

We may refuse, cancel, or limit an order where payment cannot be verified, a product is unavailable, information is inaccurate, fraud or misuse is suspected, or a legal or operational restriction applies. Any cancellation and refund will be handled in accordance with applicable law and our published policies.

Payments are processed using the payment methods displayed at checkout. Applicable taxes, shipping charges, and other fees will be shown at checkout where required.

5. Shipping, Cancellations, Returns, and Refunds

Shipping timelines, delivery locations, shipping charges, cancellation conditions, and eligibility for exchanges, replacements, or refunds are explained in our Shipping Policy and Return and Refund Policy. These policies form part of these Terms and Conditions.

Please inspect your order promptly after delivery. If you receive a damaged, defective, incorrect, or incomplete item, contact us through our Contact Us page and provide the relevant order details and supporting photographs where appropriate.

All requests will be handled according to our published policies and applicable consumer-protection laws.

6. Acceptable Use

You may use our store only for lawful purposes. You must not:

  • Interfere with the operation, security, or integrity of the store.

  • Introduce malicious software or harmful code.

  • Scrape, copy, or extract website content without authorization.

  • Submit false, misleading, or fraudulent information.

  • Impersonate another person or misuse another customer's information.

  • Infringe intellectual-property or other legal rights.

  • Harass, threaten, or harm others through our services.

  • Use the store to commit fraud or conduct unauthorized commercial activities.

We reserve the right to take appropriate action if these conditions are violated, subject to applicable law.

7. Intellectual Property

The BombaySutra online store, including its branding, logo, website design, text, product photographs, graphics, software, and other content, belongs to BombaySutra or its respective licensors and is protected by applicable intellectual-property laws.

You may access and use our website for personal shopping and lawful purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from the relevant rights holder.

8. Reviews and Customer Content

If you submit a product review, photograph, message, testimonial, or other content to our store, you confirm that you have the right to submit it and that the content is lawful, accurate, and not misleading or harmful.

To the extent permitted by applicable law, you grant BombaySutra a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and use the submitted content for operating, improving, and promoting our store and products.

We may moderate or remove content that violates these Terms, infringes another person's rights, or is otherwise unlawful, subject to applicable law.

9. Third-Party Services and Links

Our store may use or link to third-party services, including Shopify, payment gateways, courier and delivery partners, analytics providers, and social media platforms.

These services may be governed by their own terms and privacy policies. BombaySutra is not responsible for third-party websites or services outside our reasonable control. Your use of those services is subject to their applicable terms and conditions.

10. Disclaimers and Limitations of Liability

To the extent permitted by applicable law, our store and its content are provided on an “as available” basis. We do not guarantee that the store will always operate without interruption, errors, or security issues.

Nothing in these Terms excludes or limits any consumer right, legal remedy, or liability that cannot lawfully be excluded or limited.

To the extent permitted by law, BombaySutra will not be liable for indirect, incidental, special, or consequential losses arising from the use of our store or delays caused by circumstances outside our reasonable control.

11. Indemnity

To the extent permitted by applicable law, you agree to compensate BombaySutra for reasonable losses, claims, liabilities, costs, or expenses arising from your unlawful use of the store, your breach of these Terms, or your violation of another person's rights.

This provision does not limit any rights or protections available to consumers under applicable law.

12. Suspension and Termination

We may suspend or restrict access to our store, cancel an order, or limit an account when reasonably necessary to protect our business, customers, payment systems, or legal rights, or where these Terms have been breached.

Any action will be subject to applicable law and mandatory consumer protections. Provisions that by their nature should continue after termination will remain effective.

13. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India.

Disputes will be handled by courts and authorities having jurisdiction under applicable law, subject to any mandatory consumer-protection rights and remedies available to you.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time by publishing an updated version on this page. The “Last updated” date indicates when the latest version was published.

Your continued use of the store after revised Terms are published indicates that you have had an opportunity to review the changes. Any consent or notice required by applicable law will be obtained or provided where necessary.

15. Contact Us

If you have questions about these Terms and Conditions, an order, or a complaint, please contact BombaySutra through the Contact Us page on our website.

Email: bombaysutra.care@gmail.com

We will review your enquiry and respond using the contact details you provide.